When Should I Call?

• The address where help is needed
• The nature of the problem
• Your name
• Your phone number
  
  Do NOT call 911 for: road/travel information, legal advice, civil matters, telephone directory assistance, requesting transportation. Your telephone directory has these numbers.

Important:  Call 911 first in all emergency situations!!!

• Do not call family members or friends.
• Do not attempt to transport a seriously ill or injured person!!!
• We can get qualified help to the victim much faster and safer than you can get the victim help!
• Stay on the phone and answer all of the questions. Do not hang up until told to do so. Help is on the way as you are speaking.

Add ICE In Your Mobile Phone

In Case of Emergency, would the police and ambulance service know who to contact?

Simply type ICE plus a contact name and number in to your mobile phone and help us to help you!

If you or someone in your family were injured in an accident, would emergency services personnel know who to contact to inform them of the situation?

By putting ICE, along with a designated emergency contact person's name and telephone number, in your cell phone address book,  emergency responders will be provided with a way that allows them to reach your designated person in an emergency situation.

HOW ICE WORKS

A British paramedic recognized that many people carry cell phones but do not carry emergency contact information.  This could lead to the lack of  critical medical information in times of accidents and emergencies and a delay in contacting loved ones. 

When ICE is in your cell phone address book, emergency service providers can access your contact information with the touch of a button. 

This may be extra beneficial for children and teens who have no photo identification or driver's license. For minors it is especially important that an adult, who is able to make decisions on the juvenile's behalf, be listed.

It is important that when placing an ICE entry in your cell phone the listed contact person has agreed to be the contact, is easily accessible at the number provided, knows about any medical conditions that could affect this situation, and has a list of additional people to contact on your behalf - including your work place.

People still are advised to carry a card of emergency contacts in their wallet or purse since many cell phone users place password protection on their cell phones and a cell phone could be damaged during an  accident or an emergency could happen out of the call range.

Did You Know? 

Many false calls are generated to 911 due to cell phones being autoprogrammed or pre-programmed with a one button emergency feature to dial 911.

What Can You Do?

Disable Emergency Buttons.  Check your user manual or contact your service provider to find out if your wireless phone has a pre-programmed emergency 911 button.  If it does, find out how to disable it.

Lock Your Keypad.  Most wireless phones have a feature that locks or disables the keypad to prevent accidental dialing.  Get in the habit of using it.

Don't Hang Up.  If you realize you have accidentally called 911, please stay on the line until the call taker answers.  You will save the call taker several valuable minutes by explaining that you accidentally dialed the wrong number rather than the call taker having to call you back to see if there's a problem.

Know Where You Are

Not all cellular providers are equipped       
to provide precise location information
of a wireless 911 call to a 911 call center.  
Therefore, it is important to note the
following when making a 911 call from
a wireless phone:

Provide your exact location:                            

• the city you are in
• the name of the road you are on
• cross streets
• major buildings
• mile marker signs
• exit ramp number

Know and be prepared to provide your wireless phone number, including area code, and your name.

No Text Messaging to 911

It is not possible to place a call to 911 using text messaging rather than placing a traditional voice call.